Wednesday 31 March 2021

Google Video Spam Through Text-To-Speech Technology

Roger Montti posted on Twitter that he is seeing more and more spammers using a technique to spam Google through videos. In short, the spammers would find the top ranking content, use text-to-speech software to create automated videos of the content, while using the featured image as the background to the video. Then those videos would rank in Google search.

He reported the issue to a bunch of Googlers and Gary Illyes from Google said he sent it along to the Google webspam team:

I am not sure how new this technique is? I’ve seen it a ton around political campaigns over the past few years or so, more so on YouTube. But I guess these videos are now showing up higher in the organic search results – which makes it a newer spam problem in web search?

In any event, I would hope Google can address these types of things quickly? If you have examples, feel free to add some in the comments.

Forum discussion at Twitter.

This marketing news is not the copyright of Scott.Services – please click here to see the original source of this article. Author: barry@rustybrick.com (Barry Schwartz)

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Women in SEO: Reflections on the Past, Present, and Future of Women in the Industry

As Women’s History Month draws to a close, Moz CEO Sarah Bird reflects on the contributions women have made to the SEO industry, and highlights the work we still have to do.

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Most U.S. marketers ready to quit in last year

Sobering data from a new Sitecore survey

Please visit Marketing Land for the full article.

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Google Local Pack “Choose Area” Feature Now Live

About six months ago Google was testing an option to select or “choose” your area or location when a local pack comes up in the search results. Well, now I even see the “choose area” link for local pack results after six-months of testing.

The folks at the Local Search Forums noticed this over the holiday season. And yes, I am personally able to replicate it, as is everyone else I asked. So it seems to be a live feature now in the states.

Here is a screen shot, showing that after you click on “choose area,” Google will bring up locations it thinks you are near, to narrow down the selection.

I know Google has tested this for some time, but I do doubt this feature will be used much – but we will see if this sticks for long…

Forum discussion at Local Search Forums.

This marketing news is not the copyright of Scott.Services – please click here to see the original source of this article. Author: barry@rustybrick.com (Barry Schwartz)

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Daily Search Forum Recap: March 31, 2021

Here is a recap of what happened in the search forums today…

This marketing news is not the copyright of Scott.Services – please click here to see the original source of this article. Author: barry@rustybrick.com (Barry Schwartz)

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What is an Infographic? (& How to Make One)

What is an Infographic? (& How to Make One)

Infographics can be an important, dynamic tool when it comes to sharing valuable information online. In this guide, we’ll share our best tips and tricks for creating an effective infographic.

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What is Out-of-Home Advertising?

What is Out-of-Home Advertising?

In our digital world, it might feel like all marketing is done online. But, that would mean ignoring an incredibly effective strategy—out-of-home advertising.

Out-of-home advertising (OOH) refers to the process of reaching consumers while they are, you guessed it, out of their homes.

While this may conjure images of NYC Times Square billboards, there are many mediums that qualify as out-of-home advertising.

The best news is, these methods are highly effective.

In fact, according to the Out-of-Home Advertising Association of America, 66 percent of smartphone users took action after interacting with an out-of-home advertisement.

Additionally, 74 percent of those who visited a business after interacting with an out-of-home advertisement made a purchase.

Those are some pretty compelling statistics that should make you think twice about adding out-of-home advertising to your campaign’s strategy playbook.

Not sold? Check out the below infographic that identifies which advertising mediums consumers trust the most. See number five? Out-of-home advertising comes in way ahead of search ads or sponsored posts.

out of home advertising as fifth most trusted mode

In short, if you’re not considering out-of-home advertising, you’re missing out on valuable leads.

Types of Out-of-Home Advertising

While we already mentioned the NYC Times Square billboard, there are less ubiquitous mediums for out-of-home advertising. These include:

  • local billboards
  • complimentary merchandise (t-shirts, cups at sporting events)
  • transit placement (bus stops, benches, kiosks)
  • point-of-sale displays (backs of taxi cabs, diner tables, flyers at the grocery store)
  • blimps

While it is unlikely your organization will opt to sponsor a blimp, there are many options for marketers looking to establish new sources for attracting new consumers.

6 Tips for a Successful Out-of-Home Advertising Campaign

Much like any advertising or marketing campaign, your execution is only as good as your plan. There are six must-have steps to help you get your out-of-home advertising campaign off the ground.

1. Research Your Location

Regardless of your out-of-home advertising campaign’s goals, you need to do some research on the location.

This information will not only inform the size and limitations of your ad but will also help you decide which locations are worth your budget and which are not.

Imagine you’re a local restaurant in a pedestrian-heavy area. Advertising your drink specials with a clever slogan on a chalkboard is going to be much more beneficial than a billboard with the same message.

Conversely, if you’re a car dealership offering end-of-the-year deals, a billboard is going to be a much better strategy than a sign outside of your building.

When it comes to location, you need to ask four specific questions:

  • Is this visible?
  • Who travels through this area?
  • What do those passing by want or need?
  • How can my product(s) solve this need?

After you’ve answered these three questions, you can start building your out-of-home marketing strategy around these answers.

2. Go Digital

Just because you’re advertising out-of-home doesn’t mean you have to go technology-free. Digital billboards are a great alternative to conventional billboards. In fact, here are three reasons you should consider opting for a digital billboard.

  • Save money: Digital billboards have fewer associated costs than traditional billboards for installation and removal. Additionally, if research shows people will be more receptive to your product during a particular time of day, you can opt only to display your billboard during that time slot.
  • Increased visibility: Digital billboards are always illuminated, whereas conventional billboards may not be. By going the digital route, you ensure travelers can see your billboard, regardless of the time of day.
  • Changeability: With digital billboards, you can change your content whenever, wherever. With traditional billboards, construction and deconstruction are time-consuming and costly, limiting your ability to swap out language, imagery, or messaging.

Here are three cool digital billboards.

The Economist created a clever digital board that turns a lightbulb on over the head of a walker, connoting the idea of wisdom shared through the publication.

Tips for Successful Out of Home Advertising Campaign - The Economist

Beloved US baseball team The LA Dodgers created enthusiasm for their upcoming games by using a countdown on their digital billboards that ticks down to the second.

Tips for Successful Out of Home Advertising Campaign - Dodgers billboard

Oreo took advantage of a current event by using the hashtag #oreoeclipse.

Tips for Successful Out of Home Advertising Campaign - Oreoeclipse

Whether your billboard is responding to current events or simply underlining your product’s main value proposition, getting creative is a surefire way to find out-of-home advertising success.

3. Use Eye-Catching Displays

While the out-of-home advertising market is nowhere near as saturated as that of the digital advertising market, you can use the same principles to ensure your advertisement stands out from the crowd.

Below, we discuss five strategies that can make your billboard outperform its neighbors.

  • Use bright colors: To get attention from drivers, you need to use all of the tools in your arsenal. Using bright colors that elicit a reaction is a great way to score billboard views.
  • Countdowns: Counting down to a product launch or an event, or the end of a sale is a great way to drive viewers to take action. Consider using this strategy on your billboard, driving would-be consumers to take action.
  • Simplicity: Don’t try to incorporate multiple images or messages into your billboard. You want to be succinct while being direct.
  • Designs with high contrast: At large distances, being subtle does not pay off. Take this opportunity to use contrasting colors to make your ad as visible even from far away.
  • Be short and sweet: You have a limited amount of time to make an impression, so be sure your message is short and to the point.

4. Make It Shareable

The true litmus test of a successful marketing campaign is action. If your out-of-home advertisement drives people to talk about or share your advertisement, then you can consider the ad a success.

To garner maximum audience interaction, brainstorm ad ideas that encourage a response.

Looking for inspiration? Check out these out-of-home advertising ideas that had people talking.

CVS made a big splash with their #BeautyUnaltered campaign.

The digital billboards encouraged viewers to upload their unfiltered selfies as a tie-in with the companies’ dedication to using unedited photos of models.

Tips for Successful Out of Home Advertising Campaign - Digital billboard CVS

In the Ad Council’s Out There for Us campaign, the organization featured out-of-home ads that thanked front-line workers during the COVID-19 pandemic through real quotes.

The ad asked viewers to Tweet their thanks using the hashtag #OutThereForUs, encouraging interaction and then further sharing those quotes.

Tips for Successful Out of Home Advertising Campaign - Ad Council billboard

5. Research the Competition

Before wedding yourself to a location, see if your competitors are using similar strategies in similar locations. What works in their ads? What are they missing?

Use these answers to capitalize on what they missed.

Keep in mind that placing an out-of-home advertisement close to your competitors’ sharing lower prices or better quality could work for you, but it could also have unintended consequences. (Like a price war.)

6. Set Quantifiable Goals

As you wade into the world of out-of-home advertising, be sure to follow the basic tenets of any marketing campaign.

Regardless of digital or conventional, your campaign must have clear, quantifiable marketing goals to assess success.

Do you want to:

  • Increase brand awareness?
  • Deliver on a call to action?
  • Share knowledge with your viewers?
  • Market a new product line?
  • Reach a new demographic?

To confidently determine if your campaign is reaching its aim, be sure to establish SMART goals. This acronym refers to concrete goals, achievable over time. These goals should be:

  • specific
  • measurable
  • attainable
  • relevant
  • time-bound

By fitting your goals within these constraints, you establish aims that are quantifiable, rather than nebulous.

3 Examples of Great Out-of-Home Advertising

Great out-of-home advertising doesn’t happen overnight. It takes strategy, research, and a true understanding of your audience. Below, we share our three favorite out-of-home advertising campaigns of all time and break down what made them so successful.

Pepsi

Pepsi wanted to make a splash at the 2019 Super Bowl. However, Super Bowl LIII wasn’t held just anywhere—it was held in Atlanta, Coca-Cola’s home turf.

By going all-in on an out-of-home advertising campaign, Pepsi was able to grow three percent in Q1 of 2019, not to mention scoring tons of social media reactions and interactions with their hashtag #ColaTruce.

Examples of Great Out-of-Home Advertising - Pepsi bus kiosk
Examples of Great Out of Home Advertising - Pepsi bus

While your budget may not be quite as large as Pepsi’s (the beverage brand’s budget was $1.7 million), you can still draw inspiration from this campaign that made out-of-home advertising work in their favor.

Dallas Cowboys & AT&T

2019 was a good year for out-of-home advertising.

In September, The Dallas Cowboys took out-of-home marketing to the field, launching interactive “Pose with the Pros” kiosks at their stadium.

Through this interactive campaign, fans could snap pictures with virtual likenesses of the players.

After taking the photo, users could choose to share the image on social media or email it to themselves or others.

While on the surface, this campaign was simply a treat for Dallas Cowboys fans, it also had another motive.

Fueled by AT&T, the out-of-home advertising campaign allowed the company to demonstrate their 5G technology prowess.

The result AT&T CMO claimed: “We were able to create experiences that let people know how fundamentally different 5G is from LTE.” Not to mention some pretty happy Cowboys fans.

Examples of Great Out of Home Advertising - dallas cowboys pose with the pros

Reebok

When you think of running, you don’t necessarily conjure the Reebok logo.

But all that changed when Reebok ran an out-of-home advertising campaign in Sweden that challenged passersby to run at a speed of 10.5 mph in exchange for a free pair of the brand’s ZPump 2.0 shoes.

Examples of Great Out of Home Advertising - Reebok sneaker kiosk

The campaign took off, earning 300,000+ views on YouTube and 30,000+ shares on social media. Invariably, next time anyone who interacted with that billboard thinks of running, they’ll think of Reebok.

Conclusion

Whether you want to add to your existing digital marketing strategy or go fully OOH, there are many mediums you can use for innovative advertising.

From billboards to park benches, the out-of-home advertising opportunities are endless.

However, OOH advertising should be viewed as a long-term campaign—it’s unlikely that you’ll see the same immediate success experienced with your digital campaigns.

But don’t get disheartened. The return on investment for your OOH campaigns is definitely worth the wait.

What’s the best OOH advertisement you’ve ever seen? 

This marketing news is not the copyright of Scott.Services – please click here to see the original source of this article. Author: Neil Patel

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Google Displays “Get More Reviews” For Local Knowledge Panels You Manage

google gold stars

Google has changed the button for your local knowledge panel from “write a review” to “get more reviews” for the businesses you manage. When you click that new button, Google gives you a way to share with people the ability to leave reviews for your business, as opposed to taking you to write a review.

Here is a screen shot:

Google Local Get More Reviews

Joy Hawkins said in a Local Search Forums thread “This is a big improvement over the “write a review” button that used to appear and wrongly prompt business owners to review themselves.”

When I click the Twitter share option, it prefills in the tweet to read “RustyBrick, Inc. would love your feedback. Post a review to our profile. https://g.page/rustybrick/review?kd.”

If you click the link, it takes you into Google Maps with a pop up to write a review.

Forum discussion at Local Search Forums.

This marketing news is not the copyright of Scott.Services – please click here to see the original source of this article. Author: barry@rustybrick.com (Barry Schwartz)

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10 Advanced Twitter Tips To Help Your Twitter Account Grow Fast

advanced twitter tips

While Twitter was once exclusively a thought-sharing platform, the channel has evolved, becoming a source of limitless audience reach for the savvy marketer.

With 166 million daily active users, it’s no wonder that marketers flock to the social platform.

It may have once been enough for companies to share funny tweets or content on the platform to be successful on Twitter. However, marketers today need to stay relevant with the rapidly changing features that are a hallmark of the platform. Your Twitter marketing strategy should be in constant flux in relation to the adjustments of the platform.

Sound overwhelming?

It doesn’t have to be.

Below, this article breaks down the 10 advanced Twitter tricks and tips that can help you cut through the clutter on this unique platform. 

1. Refresh Your Twitter Profile

Remember the saying, “there’s no second chance at a first impression?”

That adage applies to your social profiles, too.

If it’s been a while since you’ve actively worked to update and optimize your Twitter profile, now is the time. Check out these four advanced Twitter tips for making sure your profile is up-to-date and positioned to attract would-be consumers.

Twitter Bio

With only 160 characters at your disposal, make sure your Twitter bio is not only giving page visitors a clear understanding of your brand but also harnessing the power of your chosen keywords.

Header Image

Your header image shouldn’t be stagnant. Instead, continually update the image to represent new offerings or seasonal themes.

Try out these different header image options:

  • upcoming event
  • new products
  • best-selling products
  • client testimonial
  • capabilities

Regardless of which route you decide to take, optimize your images and take advantage of this chance to use your branded keywords by including them in the image file names to boost the likelihood that your page appears in an image search.

Profile Image

Your logo should dominate your profile image.

However, if your logo includes a lot of text or complex imagery that won’t translate well on mobile, consider crafting a secondary logo.

Website Direction

Move beyond the typical home-page link by strategically approaching where to send clients. In my Twitter bio, I direct visitors to ‘Consulting’ so they have a direct path to take.

optimize your profile for your advanced twitter strategy

After you’ve completed these four advanced Twitter updates, remember to keep it up. You should update your Twitter profile to reflect changing facets in your industry, as well as those in your own business. 

2. Share Different Content Types

Twitter is different from its social media contemporaries. That whitepaper you shared on LinkedIn might have seen a lot of engagement, but it may not perform well on Twitter.

According to Twitter, interactive content tends to perform best on the platform. The company suggests using:

Visuals With an Emphasis on Video

To bolster results, Twitter advocates for using arresting images, GIFs, and videos.

The data is there to back it up: With over two billion video views per day, ensure you’re taking advantage of the highly-desirable content form. Twitter suggests using your company logo and subtitles to eliminate the need for headphones and sharing videos between 6-15 seconds.

In fact, posts with visuals generate 35 percent more retweets than those that are solely text-based, and videos generate 28 percent more retweets than text.

Moral of the story? The more visually compelling your tweets, the more likely they are to generate social engagement.

Check out this visual narrative from Threadless that tells a complete story through an interactive video.

Questions and Polls

In addition to visual content, Twitter suggests using the platform’s conversational format to engage your audience. While this strategy may not perform well on Facebook or Instagram, engaging with your audience through polls can be a good way to spark conversation and engagement.

Take a look at this post from Fashion for Good that encourages audience interaction.

advanced twitter tip - use polls fashion for good

Memes

With only 240 characters at your disposal to tell a story, harnessing the pre-existing narrative power of memes is a great way to share a message while simultaneously cashing in on the benefit of the potential of a viral tweet.

advanced twitter tip - use memes

Regardless of your audience, your Twitter content strategy should be complex. As a general tip, you should adhere to the rule of thirds: one-third of tweets promote your business, one-third share personal stories, and one-third are informative insights from experts or influencers.

The same goes for content diversity. Be sure you’re offering your followers a varied palette of content.

3. Share Case Studies or Testimonial Teasers

When building your advanced Twitter strategy, attract potential leads by sharing snippets of your success stories. To ensure your audience can access the story in its entirety, create landing pages users can click that provide more information.

To make these case studies engaging and consumable, follow these best practices.

Use Visuals

We’ve already discussed the value of visuals on Twitter. This also applies when crafting testimonials. Check out this tweet from Covergirl that incorporates a branded image with a real-life review.

advanced twitter tip - use visuals

Compelling Quotes

Choose quotes from your clients that speak to how you solved their pain points. More often than not, other potential customers are experiencing the same challenges. 

4. Start Funny Rivalries With Your Competitors

When strategizing your advanced Twitter approach, don’t undervalue the worth of good, old-fashioned humor.

This isn’t just anecdotal: 75 percent of consumers say they appreciate humor from brands.

Amusing back-and-forths between competitors have had viral responses on Twitter.

Wendy’s has long been the king of in-good-fun competitor ribbing.

friendly competition in advanced twitter strategy

This tweet works for Wendy’s since it is, at its core, light-hearted. It performed well because it engaged with a follower’s comment while still stoking that inherent rivalry among fast-food giants.

If you have a positive relationship with any of your competitors, engage them in a silly debate or poke good fun at an aspect of their brand.

However, this strategy is obviously only relevant to some brands. If your brand voice is serious, this approach is probably not for you.

If you decide a rivalry is, well, on-brand for your brand, identify what distinguishes your business from your competition and use the rivalry strategically to stand out from the crowd. 

5. Tweet Your Position on Social Justice Issues

Staying neutral is no longer an option for brands.

Many consumers expect businesses to take a stance on social justice issues, like Black Lives Matter, climate change, and gun control.

In fact, 60 percent of the U.S. population expect brands to take a stand on racial justice. By taking a position on these topics, deepened audience connection and relation can occur. 

However, taking a stand on social justice issues demands a well-executed plan and approach. Here are three key strategies:

Be Consistent

Followers will notice if you only tweet about issues when others do. To ensure you convey authentic support for social justice issues, be sure to consistently post about the issues.

Be Decisive

Don’t wait. By mulling over your response or waiting several days to post, you reduce that feeling of authenticity.

Be Meticulous

Phrasing is always important, but never more so than when approaching hot-topic issues. Be mindful in your writing and pay particular attention to the tone and voice used in your tweet.

In addition to wanting to see brands publically address social justice issues, consumers also want to know where their spent money goes. If your company donates to charities or political campaigns, include that information as you build your advanced Twitter marketing strategy. 

6. Create Polls

We’ve already established that Twitter is all about interaction, and polls can help drive that.

As you craft your advanced Twitter marketing strategy, don’t forget you can use polls in a variety of ways.

Promote your newest products like Denny’s did in this humorous poll.

add polls for advanced twitter strategy

Establish thought leadership, like Rand Fishkin did. (We also did this to discuss whether or not content is king.)

establish thought leadership twitter advanced strategies

Guide content strategy, like The Muse did.

advanced twitter strategy - content question in polls

Include hashtags, like Evernote did.

advanced twitter strategy - hashtags in polls

These strategies can benefit brands by increasing consumer interaction and brand awareness. 

7. Go Live

Going live on Twitter is easy. This advanced Twitter strategy is also successful, as it fulfills the immediate interaction desire of many audience members.

To go live, craft your tweet, then tap “LIVE.” This takes you to the pre-broadcast screen so you can frame your shot. When you’re ready, select “Go Live” and start broadcasting! 

Once you’re live, users on Twitter and Periscope can join your video to interact with your brand experience.

Wondering why you should go through the trouble of going live? Here are three clear benefits:

  • Viewers often tweet about what they’re watching.
  • It can be a new way to engage with hard-to-reach audiences.
  • It increases authentic audience engagement.

These factors can have a huge impact on your brand’s reach and engagement on Twitter. 

8. Use Twitter Spaces

Twitter Spaces is a feature for public chat rooms that can host up to ten speakers in a conversation, with anyone listening in.

Users lucky enough to have access to Spaces have touted it as feeling akin to an interactive podcast.

So why should you factor Spaces into your advanced Twitter marketing strategy? It can help you:

  • gain audience feedback
  • showcase new features or products
  • establish thought leadership through industry conversations
  • communicate with audience members in real time

Spaces offers brands direct interaction with consumers, allowing a more casual, interactive conversation than other modes of communication. 

9. Test Different CTAs

Regardless of the action you want your followers to take, you need a strong CTA to let them know exactly what to do.

This phrase is curated through assessing your goals and best determining how to get your audience to meet you at the finish line.

To test your CTA’s efficacy, you can use a heatmap tool like Crazy Egg if you use click-based tracking. For other lead generation CTAs, you can compare the conversion rate by looking at the number of form submissions in your CRM tool. 

You can also A/B test your CTAs.

If you’re looking for inspiration to start incorporating killer CTAs into your Twitter content, check out these three examples.

direct cta for advanced twitter strategy

Vogue teases the article by including just enough information to pique interest. The magazine then gives the reader a clear directive: Read.

negative cta for advanced twitter strategy

Food52 uses a negative CTA that works out for the positive. Avoid is a strong action word that sparks an emotional reaction. The reader can’t help but be baited into clicking the article to learn what these six mistakes are.

multiple ctas in your advanced twitter strategy

InSinkErator uses several strategies to get audience members to enter their competition. From the enter CTA in the copy to the “Learn more” CTA on the bottom left, there are multiple strong CTAs inviting the reader to take the desired action. 

10. Use Twitter Cards

Twitter Cards are platform-exclusive ads that aim to get people from Twitter to your brand’s website, driving visitors to places where marketing further down the funnel occurs.

There are a few different types of cards, but they all share the same basic design. Check out this single image card used by The New York Times:

use twitter cards for advanced twitter strategy

The advantage of using Twitter Cards is that, instead of just standard text, advertisers have an entire image to generate click-through. 

Conclusion

While Twitter may look like a simplistic platform on the surface, marketers and brands can harness the social site’s unique offerings and make a huge difference in campaigns.

These 10 advanced Twitter marketing tips can completely change the way your Twitter profile contributes to your overall marketing success.

As you apply these tips, keep in mind two things: your brand and your goals. With these factors in mind, pick and choose which of the 10 tips work for you and get started.

You might see a return on your efforts very quickly.

What’s your best tip for success on Twitter?

This marketing news is not the copyright of Scott.Services – please click here to see the original source of this article. Author: Neil Patel

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Salesforce 2021 Revenue and Market Share Statistics

Salesforce is the world’s leading cloud-based software provider. It delivers services to more than 150,000 businesses globally.

The company first went public in 2004.

Since then, Salesforce has consistently grown revenue each year. Today, in 2021, annual revenue stands at $21.25 billion. A 221.3x increase since 2004.

Read on for the latest Salesforce statistics for 2021.

First, here’s a quick overview of the stats you’re about to read:

Key Salesforce Stats

  • More than 150,000 businesses use Salesforce.
  • Salesforce generated $21.25 billion in the 2021 fiscal year.
  • Salesforce has a 19.8% share of the CRM market. More than its 4 leading competitors combined.
  • 56,606 employees work at Salesforce.

Salesforce annual revenue

Salesforce generates total annual revenue of $21.25 billion. Revenue has increased by 24.27% over the previous fiscal year.

Salesforce revenue has grown at a CAGR of 51.22% over the last 20 years. Taken over the last 10 years, compound annual revenue growth is 29.04%.

We’ve charted Salesforce annual revenue growth since 2001:

Fiscal year Revenue
2001 $5.43 million
2002 $22.4 million
2003 $50.99 million
2004 $96.02 million
2005 $176.37 million
2006 $309.86 million
2007 $497.1 million
2008 $748.7 million
2009 $1.08 billion
2010 $1.3 billion
2011 $1.66 billion
2012 $2.27 billion
2013 $3.05 billion
2014 $4.07 billion
2015 $5.37 billion
2016 $6.67 billion
2017 $8.44 billion
2018 $10.54 billion
2019 $13.28 billion
2020 $17.1 billion
2021 $21.25 billion

Source: Salesforce.

Salesforce revenue by segment

Salesforce breaks down its revenue into 2 segments. The first is subscription and support revenues. The second is professional services and other revenues.

Subscription and support revenues are by far the largest income stream for Salesforce. The segment includes cloud services, software licenses and related technical support.

The subscription and support segment accounts for 93.99% of Salesforce’s total revenue, which comes to $19.98 billion. That’s an increase of 24.51% over the 2020 financial year.

Revenues from subscription and support have recorded growth each year since the company’s foundation. Over the last 5 years, subscription and support revenues have grown at a CAGR of 26.36%.

Here’s a table showing Salesforce revenue from the subscription and support sector since 2001:

Fiscal year Revenue
2001 $5.02 million
2002 $21.51 million
2003 $47.66 million
2004 $85.8 million
2005 $157.98 million
2006 $280.64 million
2007 $451.66 million
2008 $680.58 million
2009 $984.57 million
2010 $1.2 billion
2011 $1.55 billion
2012 $2.13 billion
2013 $2.87 billion
2014 $3.82 billion
2015 $5.01 billion
2016 $6.2 billion
2017 $7.76 billion
2018 $9.71 billion
2019 $12.41 billion
2020 $16.04 billion
2021 $19.98 billion

The professional services and other revenues segment encompasses fees paid on a fixed-price or time basis.

6.01% of total Salesforce revenue came from this segment in 2021. The $1.28 billion generated from professional services and other revenues represents an annual increase of 21.9%. Growth was smaller than in the core Salesforce business (24.51%).

Here’s a table with Salesforce professional services and other revenues since 2001:

Fiscal year Revenue
2001 $413 thousand
2002 $896 thousand
2003 $3.33 million
2004 $10.23 million
2005 $18.4 million
2006 $29.22 million
2007 $45.44 million
2008 $68.12 million
2009 $92.2 million
2010 $96.11 million
2011 $105.99 million
2012 $140.31 million
2013 $181.39 million
2014 $246.46 million
2015 $359.82 million
2016 $461.62 million
2017 $635.78 million
2018 $769.47 million
2019 $869 million
2020 $1.05 billion
2021 $1.28 billion

Source: Salesforce.

Salesforce revenue by product/service type

Within its broader subscription and support segment, Salesforce provides a revenue breakdown of 4 service offerings:

  • Sales Cloud
  • Service Cloud
  • Platform (and Other)
  • Marketing and Commerce

Sales Cloud is an application that helps companies manage and automate sales processes.

Salesforce brings in $5.19 billion per year in fees related to Sales Cloud. That’s 25.97% of total subscription and support revenues. And 24.42% of total annual revenue.

Sales Cloud has historically been the largest revenue segment. But it dropped to third place in 2021, behind the Service Cloud and Platform segments.

Nonetheless, Sales Cloud revenue showed 12.83% annual growth in 2021.

Here’s a table showing Salesforce Sales Cloud revenue since 2016:

Fiscal year Revenue
2016 $2.7 billion
2017 $3.06 billion
2018 $3.55 billion
2019 $4.04 billion
2020 $4.6 billion
2021 $5.19 billion

Service Cloud is a service management platform that helps companies deliver personalized customer service.

Salesforce generated $5.38 billion from revenue related to Service Cloud in the 2021 fiscal year. That’s an increase of 20.36% over 2020.

In fact, Salesforce Service Cloud revenue has grown 2.96x since 2016. It now accounts for 26.93% of all subscription and support revenue.

We’ve charted Salesforce Service Cloud revenue since 2016:

Fiscal year Revenue
2016 $1.82 billion
2017 $2.32 billion
2018 $2.88 billion
2019 $3.62 billion
2020 $4.47 billion
2021 $5.38 billion

Salesforce’s third offering bundles together the Platform service with miscellaneous other products.

The platform features solutions for companies to build enterprise-grade apps with drag-and-drop tools.

Also included in this segment is the analytics product Tableau, which provides self-service business data analysis.

With the acquisition of MuleSoft, Salesforce added an integrations service. Solutions powered by MuleSoft allow customers to connect data from multiple systems.

Combined, these products and services generate $6.27 billion in annual revenue. That’s 31.38% of the subscription and support segment and 29.51% of total company revenue. Making it the most valuable area of the company.

Platform (and other) revenue has grown 40.27% since the last fiscal year.

Here’s a table showing annual Salesforce revenue from Platform, Tableau, and MuleSoft since 2016:

Fiscal year Revenue
2016 $1.03 billion
2017 $1.44 billion
2018 $1.93 billion
2019 $2.85 billion
2020 $4.47 billion
2021 $6.27 billion

Finally, Salesforce groups together Commerce Cloud and other marketing services.

Commerce Cloud helps companies build personalized commerce experiences and campaigns.

Experience Cloud expands on this, allowing brands to build websites and applications to engage customers or employees.

Salesforce generates $3.13 billion per year in revenue related to the Marketing and Commerce sector. That’s an increase of 25.2% over the previous year.

Marketing and Commerce accounts for 15.66% of all subscription and support revenue.

Here’s a table with Salesforce Marketing and Commerce revenue since 2016:

Fiscal year Revenue
2016 $654.1 million
2017 $933.3 million
2018 $1.35 billion
2019 $1.9 billion
2020 $2.5 billion
2021 $3.13 billion

Source: Salesforce.

Salesforce revenue by region

Salesforce provides a breakdown of revenues by region.

Regional data is based on the registered addresses of customers. So it may not be fully representative of where the businesses operate. But it provides a good indication.

The Americas contribute $14.74 billion (69.34%) of total annual Salesforce revenue. Revenue from North and South American customers has increased by 22.32% over the past year, growing at a slower rate than the global average of 29.04%.

Here’s a table showing revenue from Salesforce customers registered in the Americas since 2001:

Fiscal year Revenue
2001 $5.31 million
2002 $20.3 million
2003 $43.85 million
2004 $78.96 million
2005 $140.87 million
2006 $247 million
2007 $387.57 million
2008 $557.98 million
2009 $776.5 million
2010 $923.82 million
2011 $1.13 billion
2012 $1.54 billion
2013 $2.12 billion
2014 $2.9 billion
2015 $3.87 billion
2016 $4.91 billion
2017 $6.22 billion
2018 $7.62 billion
2019 $9.44 billion
2020 $12.05 billion
2021 $14.74 billion

Europe contributes the second-largest portion of Salesforce’s revenue. European spending on Salesforce products totaled $4.5 billion in 2021, 21.18% of annual revenue.

Revenue from the region is growing 31.22% year over year. That’s faster than the global growth rate and eclipses the Asia Pacific and The Americas.

We’ve charted Salesforce revenue from the European market since 2001:

Fiscal year Revenue
2001 $123 thousand
2002 $1.68 million
2003 $5.34 million
2004 $11.75 million
2005 $25.2 million
2006 $43.58 million
2007 $75.03 million
2008 $127.01 million
2009 $190.68 million
2010 $232.37 million
2011 $291.78 million
2012 $408.46 million
2013 $525.3 million
2014 $741.22 million
2015 $984.92 million
2016 $1.16 billion
2017 $1.37 billion
2018 $1.9 billion
2019 $2.55 billion
2020 $3.43 billion
2021 $4.5 billion

The Asia Pacific market accounts for $2.01 billion of annual Salesforce revenue which is 9.48% of total revenue.

Revenue in the region has grown by 24.07% over the past year.

Here’s a table showing Salesforce Asia Pacific revenue since 2001:

Fiscal year Revenue
2001 $2 thousand
2002 $425 thousand
2003 $1.79 million
2004 $5.31 million
2005 $10.3 million
2006 $19.27 million
2007 $34.5 million
2008 $63.71 million
2009 $109.56 million
2010 $149.39 million
2011 $230.34 million
2012 $317.79 million
2013 $401.15 million
2014 $429.95 million
2015 $520.34 million
2016 $593.66 million
2017 $793.47 million
2018 $997.37 million
2019 $1.28 billion
2020 $1.62 billion
2021 $2.01 billion

Source: Salesforce.

Salesforce market share

Salesforce is the largest single player in the CRM applications market. It holds a 19.8% market share.

The company’s 4 largest competitors (Oracle, SAP, Adobe and Microsoft) have a combined market share of 17.8%.

Here’s a table showing the Salesforce share of the CRM market since 2017:

Year Share
2017 19.6%
2018 16.8%
2019 18.4%
2020 (H1) 19.8%

Source: Salesforce.

Salesforce acquisitions

Salesforce has acquired 69 companies to date. 7 of those acquisitions have come within the last year.

2016 saw the most acquisitions in a single year (12).

Here’s a table showing the number of Salesforce acquisitions since 2006:

Year Number of acquisitions
2006 2
2007 1
2008 1
2009 2
2010 6
2011 7
2012 6
2013 5
2014 1
2015 6
2016 12
2017 2
2018 5
2019 6
2020 7

The most recent Salesforce acquisition was hugely significant. The company purchased the workplace messaging service Slack for $27.7 billion.

Other notable Salesforce acquisitions include Tableau ($15.7 billion) and Mulesoft ($6.5 billion).

Sources: CB Insights, Crunchbase, Salesforce.

How many people work at Salesforce?

Salesforce has 56,606 employees worldwide. The majority of employees (58%) are based in the United States, while the remaining 42% are spread across a further 27 countries.

Salesforce added 7,606 new employees over the past year alone, a 15.52% year over year increase.

Headcount at Salesforce has shown consistent growth since 2005:

Fiscal year Headcount
2005 767
2006 1,304
2007 2,070
2008 2,606
2009 3,566
2010 3,969
2011 5,306
2012 7,785
2013 9,800
2014 13,300
2015 16,000
2016 19,000
2017 25,000
2018 29,000
2019 35,000
2020 49,000
2021 56,606

The average annual salary at Salesforce in the US is an estimated $140,013. Among Salesforce employees working in the US on an H1-B visa, the median base salary is $121,139.

Sources: Macrotrends, Comparably, H1B Salary Database.

Conclusion

That’s it for my list of Salesforce stats in 2021.

With annual revenue of $21.25 billion, Salesforce has grown into a genuine industry giant. Hopefully, you’ve learned something new about where the company stands today — and how it got there.

As businesses around the world continue to invest in digital transformation, Salesforce looks well-positioned to continue being a leader in the CRM market.

What do you think? Can anyone start to eat into Salesforce’s market share?

I’d also love to hear from you if you have any questions or feedback on anything you’ve read in this roundup.

Let me know in the comments section below.

The post Salesforce 2021 Revenue and Market Share Statistics appeared first on Backlinko.

This marketing news is not the copyright of Scott.Services – please click here to see the original source of this article. Author: Brian Dean

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The post Salesforce 2021 Revenue and Market Share Statistics appeared first on Scott.Services Online Marketing News.



source https://news.scott.services/salesforce-2021-revenue-and-market-share-statistics/