Wednesday 31 October 2018

MarTech Landscape: What’s the difference between a data warehouse and a data lake?

It might seem odd to ask a marketer if they’d like their data in something described metaphorically as a building or a body of water.

In this article, part of our MarTech Landscape Series, we look at the characteristics of these two types of massive data storage.

Data warehouses

Digital marketers are increasingly working with big data, the huge amounts of raw information pouring from social media, contact centers, online behavioral tracking and other sources. And two of the most common kinds of storage for large amounts of data are “data warehouses” and “data lakes.”

While marketers obviously involve IT in storage decisions, it’s helpful to understand the capabilities and costs of your systems by understanding the data storage employed.

A data warehouse provides storage for data that is typically structured for databases as it enters, and the data often comes from operational systems — transactions, customer records, human resources, customer relationship management systems, enterprise resource planning systems and so on. The data is usually sifted and prepared carefully before stored in a warehouse, which is often the preferred mechanism if the information is legally binding and needs to be traceable.

A warehouse can store unstructured data like body cam footage from police officers, said James D’Arezzo, CEO of storage performance provider Condusiv Technologis. Even though that kind of data is not typically structured for a database, it can enter as a list of files. But, like the physical structures they are named after, data warehouses are designed primarily for storing data that is properly sorted, filtered and packaged when it enters.

Data lakes

As the names imply, data lakes are more amorphous than warehouses. They store all kinds of data from any sources, including video feeds, audio streams, facial recognition data, social media posts, and the like.

Lakes sometimes use artificial intelligence to characterize the inflowing data, such as naming it, but the formatting, processing and management of the data is usually undertaken when it is exported for a given need, not before it is stored. While warehouses are typically much more discriminating in what kinds of data they allow in, lakes accept virtually everything.

Although lakes aren’t necessarily faster for accepting or processing data, D’Arezzo told me, their data managers don’t have to create structures and incoming criteria to accept the data. For a marketer, he added, lakes mean a greater depth and breadth of data sources than in a warehouse.

Why this matters to marketers

Data management systems can employ both warehouses and lakes, or they might focus on one type or another. D’Arezzo recommends that marketers understand the kind of storage where their data lives, the analytical tools available, the integration with systems that can act on the data, costs, any performance issues, and whether the storage resides on the company’s physical premises, in the public cloud, in the company’s private cloud, or in some combination.

In terms of costs, data preparation before storage for a warehouse can be expensive and time-consuming, and warehouses traditionally have stored their huge amounts of data on cheap but slow magnetic tape, while lakes often use commodity drives.

D’Arezzo also notes that, sometimes, marketers don’t actually know what they want to do with the data before it is stored, so it might be limiting or difficult to prepare it for an unknown purpose. Facial recognition data, social posts or data from Internet of Things devices, he said, can fall into that category, in which it might be better to store first and decide later.

Warehouse vendors include IBM, Google, Microsoft, Teradata, SAP, while some lake vendors are AWS, Microsoft, Informatica, and Teradata.

This story first appeared on MarTech Today. For more on marketing technology, click here.


About The Author

Barry Levine covers marketing technology for Third Door Media. Previously, he covered this space as a Senior Writer for VentureBeat, and he has written about these and other tech subjects for such publications as CMSWire and NewsFactor. He founded and led the web site/unit at PBS station Thirteen/WNET; worked as an online Senior Producer/writer for Viacom; created a successful interactive game, PLAY IT BY EAR: The First CD Game; founded and led an independent film showcase, CENTER SCREEN, based at Harvard and M.I.T.; and served over five years as a consultant to the M.I.T. Media Lab. You can find him at LinkedIn, and on Twitter at xBarryLevine.

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3 things marketers should know about Facebook’s Q3 earnings

In addition reporting lower-than-expected revenue growth in the third-quarter, Facebook CEO Mark Zuckerberg was uncharacteristically blunt about many of the challenges facing the company. It was an effort to set Wall Street expectations, but there are takeaways for marketers, too.

Here are some of the highlights:

Usage is up … in emerging markets. Facebook’s reach in North America and Europe has essentially hit a saturation point. The question has been what daily active users (DAUs) would look like in the wake of a steady stream of negative headlines about social media generally and Facebook specifically. A Pew study in September found a marked decline in user engagement on Facebook.

Facebook reported DAU growth in its least profitable markets — those outside the U.S. and Canada and Europe. Daily usage in Europe has dropped slightly for the second consecutive quarter.

Facebook Watch and IGTV challenges. Facebook’s video platform Watch is growing, on the back of a general rise in video content, but Zuckerberg noted it is well behind YouTube. (Though that may in part have been for regulators’ benefit. See, we do have competition!)

Zuckerberg said Watch has grown “about 3x in the last few months in the U.S. alone” and that the company has a “good sense” of how to make IGTV work well.

From a monetization standpoint, however, these channels aren’t performing like Newsfeed, so far. Zuckerberg noted that “video monetizes significantly less well per minute than people interacting in feeds.” Still, he said the company is committed to investing in video. “Video is a critical part of the future. It’s what our community wants as long as we can make it social, and I think will end up being a large part of our business as well.”

Stories & messaging monetization slower going. In a shift from Facebook’s roots, Zuckerberg acknowledged that people don’t always want to share publicly. “People feel more comfortable being themselves when they know their content will only be seen by a smaller group and when their content won’t stick around forever,” he said. That means Facebook will need to monetize those areas — namely Stories and messaging.

Facebook rolled out ads in Stories earlier this quarter.  Zuckerberg said that the “effort to shift Facebook from News Feed first to Stories first hasn’t been as smooth as I had hoped.”

He warned investors that although he believes strongly in a “feed plus Stories” world over a “feed-only world,” the Stories ads aren’t driving much revenue yet. “From a business perspective, feeds will drive the majority of our growth over the next couple of years, at least until Stories become an even bigger driver.”

On the messaging front, Zuckerberg said, more photos, videos and links are being shared on WhatsApp and Messenger than on social networks.

“By making businesses pay to send messages, we believe it will make them more selective with what they send. Payments will make each of these services more useful for people and businesses, even though we don’t plan to profit from it directly,” Zuckerberg said.

Why it matters. Watch, IGTV, and Stories are all part of Facebook’s plan to keep users engaged on its platforms — and engaging with ads. As it aims to shift from a newsfeed-driven business, marketers will also need to adapt and understand how these formats differ from newsfeed formats both in terms of creative needs and performance expectations.


About The Author

Robin Kurzer started her career as a daily newspaper reporter in Milford, Connecticut. She then made her mark on the advertising and marketing world in Chicago at agencies such as Tribal DDB and Razorfish, creating award-winning work for many major brands. For the past seven years, she’s worked as a freelance writer and communications professional across a variety of business sectors.

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Marketing Day: Video ads, Snap exec team and Chatbot guidelines

Here’s our recap of what happened in online marketing today, as reported on Marketing Land and other places across the web.

From Marketing Land:

Recent Headlines From MarTech Today, Our Sister Site Dedicated To Marketing Technology:

Online Marketing News From Around The Web:


About The Author

Amy Gesenhues is Third Door Media’s General Assignment Reporter, covering the latest news and updates for Marketing Land and Search Engine Land. From 2009 to 2012, she was an award-winning syndicated columnist for a number of daily newspapers from New York to Texas. With more than ten years of marketing management experience, she has contributed to a variety of traditional and online publications, including MarketingProfs.com, SoftwareCEO.com, and Sales and Marketing Management Magazine. Read more of Amy’s articles.

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Daily Search Forum Recap: October 31, 2018

Here is a recap of what happened in the search forums today, through the eyes of the Search Engine Roundtable and other search forums on the web.

Search Engine Roundtable Stories:

  • Google: We Will Close The Gap On Modern Browsers & GoogleBot
    Martin Splitt from the Google Webmaster Trends Analyst team said yesterday on a hangout that they are working on closing the gap between how modern browsers render web pages and how GoogleBot renders web pages.
  • Google On Lazy Loading Scroll Events For Search – Very Interesting…
    Last night, John Mueller did a hangout at the GooglePlex and Martin Splitt from the Webmaster Trends Analyst team was with him who was able to answer some really technical JavaScript questions. This one was about lazy loading scroll events and how Google handles them. With it, he brought up on topics on GoogleBot scrolling and the use of the noscript tag.
  • Bing Ads API Version 11 Goes Aways Today
    Bing sent out a final reminder this morning that today is the last day you can use version 11 of the Bing Ads API. You need to migrate to version 12 if you want to still use the Bing Ads API, version 11 will not work tomorrow.
  • Google My Business Adds Setting For Google Assistant Calls Over Duplex
    We know that Google is now going to be letting customers use Google Assistant’s duplex technology to book appointments or make reservations on their behalf. With that, Michael Wallace posted on Twitter that one of his customers has a new section to enable or disable the ability for Google Assistant to call you to make these reservations.
  • Halloween Logos From The Search Industry In 2018
    We showed you the first ever multiplayer Google Doodle for Halloween from Google yesterday and Bing’s bat home page. But today, while Google’s game Doodle is still live, Bing swapped their home page out to show you scary movie clips. Sogou posted their Halloween logo, we have our theme up as well
  • Googler With Scary Mask At Google Dublin
    Here is a video from a Googler named Anne Christine Lorenzen at the Google Dublin office wearing one of those scary masks. She posted this video, I think she is also holding a knife. Looks scary to m

Other Great Search Forum Threads:

Search Engine Land Stories:

Other Great Search Stories:

Analytics

Industry & Business

Local & Maps

Mobile & Voice

SEO

PPC

Search Features

This marketing news is not the copyright of Scott.Services – please click here to see the original source of this article. Author: barry@rustybrick.com (Barry Schwartz)

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Video advertising’s bright future and what you should be doing now


Video is a hotter topic than ever in marketing, with users consuming more and options for advertisers multiplying rapidly.

With so much development in the industry it can be hard to look at the bigger picture or anticipate what the next big trend might be, but in this article, I’ll share where I anticipate we are headed.

The evolution of video

Once upon a time, there was only one place you could choose to serve video content to users: television. If you couldn’t afford TV advertising, you had to rely on just static imagery or text to tell your brand’s story.

By 2021, North Americans will have 13 internet-connected devices each, and residents of Western Europe will have 9, according to the Cisco Visual Networking Index (VNI) forecast. Between their phones, laptops, work laptops, smart TVs and tablets, they can consume video content in a variety of ways on a myriad of different platforms. And this proliferation of devices has bought with it a huge opportunity.

Those smaller advertisers who used to rely on static imagery can now tell their story with video, thanks to the accessibility of digital platforms. So far this year for the first time, minutes of video consumed online has exceeded that of TV, meaning that even advertisers who may previously have focused their video efforts on more traditional channels are waking up to user demand for consuming video online.

With this evolution comes much talk of TV being “dead”. When the Super Bowl aired in February this year, headlines would have us believe that nobody switched on that redundant box in their living room. There was a big focus on TV getting its lowest viewing figures since 2009 and streaming services having record audiences.

This may well be true, but the fact remains that over 100 million people watched the match on TV, according to a CBS News report on Nielsen ratings, compared to around 2 million via streaming. Lower than 2010 or not, 98% of the viewing audience chose to watch the old-fashioned way. And while instances of the whole family coming together around the TV set may be rarer, that doesn’t mean the channel is dead, it’s just evolving.

Over-the-top (OTT) services like Netflix are meeting people’s demands to watch video content wherever and whenever they want it. So, with more devices, and more platforms, advertisers have more ways than ever to tell their story.

How we plan(ned) video

There used to be a nice clear line between digital and traditional advertising. We would use digital channels like Facebook or YouTube to target specific audience groups with short-form content. It’s biddable, it’s affordable, and it’s open to all advertisers.

Then we had TV for targeting mass audiences at scale. It’s an expensive option with minimal opportunity for specific targeting, outside of just trying to guess who’ll be watching a particular show.

But that line is becoming more blurred. We are seeing a trend for digital channels becoming more like broadcast TV. People are consuming more long-form content online which has opened up new opportunities for advertisers.

Meanwhile, TV has already become a digital channel. Today 50% of the U.S. broadband households watch long-form online video on an internet-connected TV, Parks Associates research shows, meaning that we’re starting to see a shift towards addressable audiences.

TV goes digital

One of digital’s biggest KPIs is the rich data that users share with platforms enabling highly granular targeting. But now, with registrations required for catch-up services like BBC iPlayer and 4OD, and the increasing popularity of OTT, that rich data is becoming available for TV advertisers as well.

Of course, as with any use of personal data, care is required. In the rush to start taking advantage of this next level of personalization, some advertisers have gone too far. Below is an example of an ad run on 4OD, Channel 4’s catch-up service, promoting a film. The ad not only displayed the first name of the account’s registered user, it actually said it out loud.

In my humble opinion, there are only two channels where it’s appropriate to use first name personalization – email and direct mail. And that’s because people are used to being addressed by their name in an email or a letter. They don’t expect it from their TV. It’s creepy and unnecessary. And not only that, it’s likely very ineffective.

Let’s look at my own experience, in which around six different people regularly use my Netflix account, something that probably reflects the average. And even if it is Matthew watching this show, what’s to say he hasn’t got four friends watching with him for whom this ad is completely irrelevant?

This year has seen a public awakening as to how their personal data is being used online, and, in many cases, we’re seeing a backlash. We as marketers may assume the payoff is obvious – you get a free service, but you pay with your data.

If 2018 has taught us anything it’s that the payoff is not obvious, and when it’s rubbed in people’s faces, they object. So, the key to taking advantage of the birth of addressable TV is not running an ad saying “Hey Barry I noticed you’ve been watching Orange is the New Black”, but instead to use that data to more accurately target users and to harvest information about their behavior to feed into your planning.

In the last six months, we’ve seen Roku release their Audience Marketplace tool where publishers can sell inventory to advertisers looking to target specific audience segments. AT&T acquired AppNexus, which, after their earlier purchase of TimeWarner, made them a content powerhouse with a foot in the door to start selling TV inventory programmatically.

Meanwhile, Adobe, a huge player in the people-based-marketing game, have integrated LiveRamp’s identity link which allows for omnichannel identity resolution. This will allow advertisers to target the same 1st and 3rd party audiences they’ve been using in Adobe Advertising Cloud to date but also through connected TV devices.

All of this points to a tangible shift towards addressable TV. The current market has its issues – fragmented inventory, lack of consistency in measurement and low reach to name a few. But as we continue to see big players invest in this new wave of TV advertising, these concerns are bound to be addressed, and TV will become yet another channel we can use for a people-based marketing approach.

Digital goes TV

We’ve seen clear evidence in the last couple of years of social networks in particular moving away from being strictly a destination for short-form “on the go” content, and instead becoming more like broadcasters.

Twitter adjusted its proposition last year by signing hundreds of premium publisher deals, opening up a host of new brand-safe, highly viewable ad inventory (sounds a little like TV to me). This summer Facebook announced the global launch of Facebook Watch which will be a combination of user-generated and curated content; they believe it will be a contender to YouTube. And even its little sister Instagram is getting in on the action with IGTV, a new standalone app where users will be able to upload content of up to one hour. Although this hasn’t been monetized yet, it’s bound to be at some point.

Advertising alongside video content has always been about the payoff for the user. If the content they’re watching is 30 seconds long, they’re unlikely to put up with a 30-second ad to get to it. They may, however, be happy to watch a whole minute of an ad if their content is an hour long.

So with so much longer-form content becoming available on social platforms, this means advertisers may be able to bend the rules around keeping ads short and snappy. They just have to make sure they’re putting the right ads in the right place, alongside appropriate content.

Final thoughts

Far from dying a death, TV advertising is becoming more accessible than ever. It’s entering the realm of channels that can provide access to granular audiences, broadening the range of business objectives it could one day achieve. As industry standards are improved, addressable TV will become a vital part of any media plan so ensure you’re on the front foot. If you wait to read a case study, you’re probably already behind the times.


Opinions expressed in this article are those of the guest author and not necessarily Marketing Land. Staff authors are listed here.


About The Author

Laura Collins is Head of Paid Social at UK-based paid media agency, Merkle|Periscopix. In her six years in digital marketing, she has acquired in-depth knowledge of Facebook, Twitter, AdWords, and several other platforms. She has managed accounts across a range of sectors with a specialization in finance & retail. Laura is a regular contributor to Marketing Land and a familiar face on the London speaker circuit.

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How to personalize without crossing the ‘creepy line’

Image: Interactions LLC.

Things are getting a little scary out there.

With the use of artificial intelligence (AI) to micro-target customers across multiple platforms at an all-time high, its no wonder that consumers are starting to feel a little creeped out. Add to that persistent reports of data misuse by major social platforms and virtual assistants going rogue with personal information and consumers don’t need Halloween to be scared — they just need to log on.

A majority of consumers — 75 percent — said they find personalized brand experiences at least somewhat creepy, with 22 percent opting to look for other less-creepy brands and 9 percent saying they’d leave a negative review, according to an InMoment 2018 CX Trends Report (free with registration) released earlier this year.

Andrew Park, InMoment’s vice president of customer experience strategy says “there’s a fine line between ‘creepy’ and ‘cared for,’ and the emotional and financial impact of missing the mark can precipitate long-lasting damage to the customer relationship.”

How can marketers use personalization without going over the line?

First, let’s define where that line is. Intelligent virtual assistant (IVA) provider Interactions teamed up with The Harris Poll to conduct a survey of 2,000 consumers in the U.S. aimed at determining where the “creepy” line is, and when AI crosses it.

The ensuing report (free with registration) showed that consumers say they are put off when an AI system knows information they didn’t provide directly, or that involves other people in their social networks. The survey found that about half of those surveyed think it’s creepy when:

  • AI knows other household members’ past interactions with a company (52 percent).
  • It uses social media data to make suggestions (50 percent).
  • It knows past purchase history from a different company (42 percent).

“When it comes to using AI, marketers struggle to find the line between what their customers find helpful and where things get creepy,” said Interaction’s SVP of Marketing Jane Price. “Navigating that line can make it tough to implement AI in a way that is beneficial. Yet the promise of AI is so powerful that it warrants the extra effort it takes to strike the right balance and use it in a way that’s both effective and respectful.”

Here’s what marketers can do to make consumers feel less creeped out.

Keep it simple. Justin Orgel, senior director of marketing consulting at Cheetah Digital says a proliferation of trackers such as cookies have made marketers hungry for more data than they need.

“Don’t be a blood-sucking, data-sucking vampire”

“I think the first step for me is saying to marketers: Don’t be a blood-sucking, data-sucking vampire,” Orgel said. “You don’t necessarily need to hoard data today for some imaginary value in the future. Try to understand what your needs are in terms of your marketing strategy and try to minimize the data you collect from consumers to get to that goal.”

Be honest. In its report, Interactions pointed out that consumers like to feel in control, or at least know how their information is being used.

“The easiest way for marketers to not cross the line is to prioritize transparency and only use information given directly by the customer, not gleaned from third-parties,” Interactions’ Price said. “The moment that a brand starts to use information that a customer doesn’t remember providing, that’s when customers start to think its creepy.”

Brands should let customers know when they’re speaking with a virtual assistant or bot and not a person. “Being upfront with customers about when AI is in use can help enhance trust in your brand,” added Price.

Show value. “When a brand asks for personal information, it often explicitly promises that they’ll provide ‘a better customer experience’ in exchange,” InMoment’s Park said. “The problem is that often brands’ definition of a better experience consists of retargeted ads or poorly executed email campaigns that offer little if any value to their customers.”

The good news is consumers say they want personalized experiences. Roughly 40 percent of respondents to the Harris Poll/Interactions survey said they find it helpful when AI knows their past interactions with a company, uses past order history to make suggestions, proactively reaches out with important information such as bill pay reminders or sales, or uses past order history to determine why they are contacting them.

And a majority of consumers (72 percent) will tolerate “invasive” AI if it alerts them to an issue, or helps them resolve a problem.

Park said, “The key to avoiding the creepy factor is remarkably simple: Keep customers’ data safe and deliver real value — as defined by the customer, and not your digital marketing metrics.”

Don’t exploit consumers’ trust. Though most customers are happy to give up personal data when they see a benefit, brands that exploit that trust could suffer dire consequences, warns Park.

“When brands sacrifice the relationship on the altar of demand gen greed, not only do they see a sad return on their marketing dollar investment, they damage the relationship. At best, the data tells us, your customers will warn their networks about your creepy tactics. At worst, their lifetime value will plummet, and 22 percent say they’ll leave altogether,” said Park.

His parting advice: “Adhere to the mantra of ‘reciprocal benefit’ and you won’t scare your customers away.”



About The Author

Robin Kurzer started her career as a daily newspaper reporter in Milford, Connecticut. She then made her mark on the advertising and marketing world in Chicago at agencies such as Tribal DDB and Razorfish, creating award-winning work for many major brands. For the past seven years, she’s worked as a freelance writer and communications professional across a variety of business sectors.

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Snap executive team gets two new chiefs: a chief business officer and chief strategy officer

Snap CEO Evan Spiegel announced two new chief executives in an email to employees on October 24.

Jeremi Gorman has been hired to serve as the company’s chief business officer, starting in November, and Jared Grusd has been named chief strategy officer after the departure of Imran Khan, Snap’s former chief strategy officer, last month.

Snap recruits Amazon’s head of ad sales. Snap’s new chief business officer, Jeremi Gorman, has been recruited from Amazon where she served as the head of global advertising sales for the e-commerce giant. In her role at Snap, Gorman will be tasked with increasing Snapchat’s advertising business.

The new chief strategy officer. Jared Grusd has been hired to serve as Snap’s new chief strategy officer, a role formerly held by Imran Khan who had been with Snap since 2015. According to the email Spiegel sent to the staff, Grusd will oversee content, global strategy, partnerships and corporate development.

Grusd comes to Snap with a long list of top executive roles on his resume — most recently serving as CEO of Huffington Post and global head of news and information at Oath. Prior to leading Huffington Post, he was the global head of corporate development at Spotify. From 2009 to 2011, he was chief strategy and business development officer at AOL after being part of Google’s executive ad team.

Snap wins two new chiefs, but loses a VP. While the company is gaining two new C-level officers, Kristen O’Hara, who was hired two months ago as Snap’s VP of global business solutions, is leaving the company. In an email to employees, Snap CEO alerted the team to O’Hara’s decision to leave following the recent changes in team structure. At the time of her hire, O’Hara was originally positioned to report to Khan.


About The Author

Amy Gesenhues is Third Door Media’s General Assignment Reporter, covering the latest news and updates for Marketing Land and Search Engine Land. From 2009 to 2012, she was an award-winning syndicated columnist for a number of daily newspapers from New York to Texas. With more than ten years of marketing management experience, she has contributed to a variety of traditional and online publications, including MarketingProfs.com, SoftwareCEO.com, and Sales and Marketing Management Magazine. Read more of Amy’s articles.

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Making your analytics work harder and smarter – SMX East 2018

In May 2016, Google unveiled Data Studio, a free data visualization tool that allows anyone to create reports with graphs, charts, tables, and other elements that automatically grab data from a variety of sources.

Tips and tricks to get started with Google Data Studio

Jenny Halasz – President, JHL Marketing. Twitter: @jennyhalasz

Jenny Halasz presented an introduction to using Data Studio, along with many useful tips, tricks, and hacks to make it even more powerful and easy to use.

Jenny began by pointing out that Data Studio was rolled out as a much more user-friendly alternative to the (now deprecated) Google Dashboards. In addition, Data Studio now supports connections to over 90 data sources. There are better tools for data visualization than Data Studio, but it’s free and relatively easy to use, so for most purposes, it will do the job.

Some Data Studio terminology

Knowing what the terms below mean in Data Studio will save you a lot of pain during your initial setup:

  • Data connectors: The connection between a data source (such as Google Analytics) and a Data Studio report.
  • Segments vs Filters: A subset of data in Google Analytics (GA). Segments can only be created in GA, but you can use them through a data connector in Data Studio. A filter includes or excludes specific portions of data from a source or a segment. Filters are created in Data Studio and act on the data after it reaches Data Studio. (They do not change anything in the original data source). For example, you could create a filter to exclude all sessions below a certain number.
  • Metrics: In Data Studio, a metric defines the specific thing you want to measure. For example, “sessions” could be a metric.
  • Dimensions: Containers you put the metrics in. For example, you might want to look at the metric “sessions” broken down by the dimension “medium.”
  • Goals: Specific actions or engagements you want to track. Goals must be set up in Google Analytics, but can be used in Data Studio.

Getting started with Data Studio

Log in to your Google account and go to Data Studio and start a new report. PRO TIP: for a quick start use one of the many templates provided, which can be fully customized. Also use Google’s sample data to make sure your reports work right before connecting your own data.

The first data sources you should add are Google Analytics and Search Console (the latter if you are creating an SEO report). HINT: You have to scroll way down the list of sources to find those!

Once you select a data source you’ll be taken to a screen where you select some specifics for that source. For Google Analytics, each report must be linked to a specific account, property, and view.

When you’re in a report and create an element (a table, graph, chart, etc.), you can select what metric it displays using the Metric Picker in the right sidebar. Also, use this to change the metric of an existing chart.

The next thing to expose is filters. Filters are powerful because they let you include or exclude data parameters from a source in between the source and your report. So you aren’t stuck with the raw data coming from the source if it contains noise you don’t need

You can also change the style of any element by selecting it in edit mode and then clicking the style tab in the right sidebar.

Some tips and tricks

Jenny shared some things you might overlook but which can vastly improve your reports.

  1. In the styles tab, you can change the axis of a graph if the wrong one is showing.
  2. Uncheck row numbers in styles for tables if you don’t need them.
  3. If all else fails, create a white text box to cover anything you don’t want!
  4. To automatically align elements, select multiple elements, right click, and select align.
  5. You can even create sticky notes to add explanations to your data displays. IMPORTANT: Give your custom metrics and filters unique descriptive names.

Blending data

Data blending is a relatively new feature in Data Studio. It allows you to bring in data from more than one source and place it in the same chart or graph. To create blended data, go to Resources, then to “Manage blended data” and “Add a data view.” The example below shows selected metrics from two different sources to create a year-over-year graph.

Some rules for blending data:

• You must have a join key (a metric that is the same in both sources)
• You can not filter blended data
• You can not change dates on blended data

Some problems with Data Studio

As powerful and easy to use as Data Studio is, it still has some issues and some areas for needed improvement. These include:

• No auto-emailing function to send scheduled reports
• Reports can’t be exported as PDF
• There are still not connectors for some major tools such as SEMRush and SearchMetrics
• Google Search Console connections are limited to URL and query data
• No template link creator to easily share templates you’ve crated
• The blended data function is too limited.

See the full slideshow presentation from SMX here.

Metrics for profitable growth

Simon Poulton – Senior Director of Digital Intelligence, Wpromote. Twitter: @spoulton

Simon Poulton gave us an advanced look at a type of analysis he thinks too few marketers use: measuring the profitability of marketing campaigns. He noted that delayed gratification is a challenge for marketers under pressure to show short-term results. However, optimizing for profitability is the surest path to long-term growth.

In 2014 the Think with Google blog published a post by Matt Lawson titled “The Profit-Driven Marketer.” Some of his main selling points for marketers to be more driven by profitability included:

• Moving from reactive to proactive. The more assurance you have about the future the better decision you can make in the present.
• The ability to better predict customer lifetime value, allowing more concentration of resources on the most profitable customers.
• Allowing KPIs to evolve into higher forms. Clicks and conversions are fine starting metrics, but revenue, gross profit, and lifetime value yield far more useful information.

Using the formula Growth = Acquisition + Churn gives you a sense of how confident you can be that customers will return for another purchase.

Peter Fader promoted what he called the “Buy ’Til You Die Model.” He was interested in the probability that a given customer would still be a customer within a twelve-month window. Use this information to create a hierarchy of customers so you put the most resources toward your elite customers.

Simon also recommended an article on how to calculate and leverage LTV.

Profit-centric analytics

Simon then moved into how to set up your analytics to measure profitability at a product SKU level. This involves importing the Cost of Goods Sold (COGS) including any media costs into analytics so actual profit vs. revenue can be measured.

Take a competitive approach to profit and find that sweet spot where profits are maximized as compared to your investment. As you see in the graph below, most companies stop when revenues start to level off, but the actual target of maximum profit may be further on.

Essential to optimizing marketing for profitability is knowing the COGS and being able to import it into Google Analytics. Simon shared an example of a GA custom metric to do this.

Next, include this custom metric as a variable within your purchase dataLayer.

Now create a lookup table with the COGS associated with each product SKU. This could also be done at a product category level.

Reference the lookup table for COGS to push it into the Purchase dataLayer.

Now call back the values via a Google Sheet.

Your purchase dataLayer should now look something like this.

Now create a calculated metric for COG-adjusted revenue.

Now you can see a column for COG Adjusted Revenue in your Google Analytics product dimension.

To get true profitability by SKU, you should also import media costs (such as CPC). For the steps to do this, see Simon’s SMX East slide deck, slides 31-33.

Once all this is in place, you can calculate actual profit: Product Revenue – (COG + Media Cost) = Profit.

Profit-centric analysis and strategy

It’s a good idea to create a profit dashboard (Data Studio, importing profit data from Google Analytics would be an excellent tool for this). Such an overview can enable better decisions making. You’ll be better able to answer questions such as how much you should invest in:

▪ new customer acquisition
▪ existing customer retention

Other questions you can answer knowing the actual profitability of sales:

  • How often should we run promotions and what can we offer?
  • Which products should we focus on for:
    • profitability?
    • growth?
    • best customers?
  • What is the impact of increasing investments in an incremental capacity?

See the full slideshow presentation from SMX here.


Opinions expressed in this article are those of the guest author and not necessarily Marketing Land. Staff authors are listed here.


About The Author

Mark Traphagen is Content Strategy Director for Perficient Digital (formerly Stone Temple Consulting). His primary responsibility is building the online reputation of the brand while testing strategies and tactics that will benefit his agency’s clients. Mark writes for numerous top industry publications and is a regular speaker at SMX events and other national marketing conferences.

This marketing news is not the copyright of Scott.Services – please click here to see the original source of this article. Author: Mark Traphagen

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Study confirms brands’ worst fears about unsafe content

Photo © Bloomicon / Shutterstock.com

Brand safety has been an issue since the beginning of the internet. However in the past several years it has gained more importance and urgency, with incidents and advertiser concerns growing.

A new study from brand safety platform CHEQ, media agency IPG Mediabrands and automaker BMW aimed to quantify the risk to brands that appear next to “unsafe” content. In short, the study found being associated with unsafe content had a significant, negative impact on brand perceptions, consumer trust and intent to buy.

Not just a survey. The study’s methodology makes makes its findings more credible than if were simply the product an abstract survey of consumer sentiment. There was an initial screening survey, then participants were exposed to ads beside negative or unsafe content. Then there was a follow-up survey to measure brand sentiment:

The full process is described as follows: “We displayed 4 different types of content alongside the ads ranging from safe to generally unsafe, brand averse and vertical averse . . . We displayed BMW and Hulu brand video ads to the test group, while the control group was shown various PSA ads. . . We displayed the content on both desktop and mobile to make sure we captured and reflected consumers’ genuine ad viewing experience.”

Consumer sentiment declines across the board. The results confirm brand marketers’ fears. Below are some of the summary findings:

  • Consumer perception of brand quality declines by 7X vs. the control group not exposed to the unsafe content
  • There’s a 2X decline in purchase intent for those exposed
  • Consumers are 50 percent less likely to recommend the brand
  • Consumers are 2.8X less interested in associating themselves with the brand
  • Consumers are 3X more likely to believe that the brand isn’t “in the know”

There are additional findings in the report, consistent with these negative perceptions and sentiment. For example, many of the study participants assumed the placement of the brand ads near negative or unsafe content was intentional. They also view these ads as an “endorsement” of the unsafe content.

Perhaps more troubling for advertisers is the finding that “content that clashes with the brand,” but isn’t inherently offensive or unsafe (e.g., the two lower examples in the graphic above) still causes problems. Measures of brand empathy, reputation, quality and trust all suffered in those circumstances as well.

Why it matters to brands. While platform algorithms and AI technology can screen for certain types of unsafe content — to minimize (but probably not eliminate) negative or unsafe placements — it’s much more challenging to control for the latter scenario: otherwise safe content that “clashes with the brand.” This appears to be a far more nuanced problem that machines alone probably cannot solve.

As the report ominously concludes, “Once the consumer has viewed ads alongside unsafe content, the damage to the brand is already done.”


About The Author

Greg Sterling is a Contributing Editor at Search Engine Land. He writes a personal blog, Screenwerk, about connecting the dots between digital media and real-world consumer behavior. He is also VP of Strategy and Insights for the Local Search Association. Follow him on Twitter or find him at Google+.

This marketing news is not the copyright of Scott.Services – please click here to see the original source of this article. Author: Greg Sterling

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Google: We Will Close The Gap On Modern Browsers & GoogleBot

Martin Splitt from the Google Webmaster Trends Analyst team said yesterday on a hangout that they are working on closing the gap between how modern browsers render web pages and how GoogleBot renders web pages.

We all know that GoogleBot is typically well behind the most recent Chrome release and thus cannot render web pages that are more modern that Chrome can render. Especially the newer and cooler JavaScript framework based web sites. But Martin made it sound like Google is working hard on a solution that will get GoogleBot to be up to speed with the latest browser releases.

Martin said “There’s a gap between what modern browsers do and what Google does right now. We’re working on closing this gap sustainably. So it’s not a catch-up game right now. It’s gonna be with we’re taking longer to make sure that in the long run we are more up to up to speed. And that’s going to give us a bunch of improvements in terms of performance and rendering cost as well.”

He also added that webmasters do not need to do anything special for GoogleBot, that this is a Google issue and not a webmaster issue. He did add that you can help Google if you want to but it really is not a webmaster issue. “Generally speaking, you don’t have to worry about these kind of things, that’s our job and we’re trying our best to make it happen. It’s very nice if people wanna spare us computing cycles but it will actually catch up more over time,” Martin said.

This was said at the 12:25 mark into the video.

Here is the video embed:

Forum discussion at Google+.

This marketing news is not the copyright of Scott.Services – please click here to see the original source of this article. Author: barry@rustybrick.com (Barry Schwartz)

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Google On Lazy Loading Scroll Events For Search – Very Interesting…

Last night, John Mueller did a hangout at the GooglePlex and Martin Splitt from the Webmaster Trends Analyst team was with him who was able to answer some really technical JavaScript questions. This one was about lazy loading scroll events and how Google handles them. With it, he brought up on topics on GoogleBot scrolling and the use of the noscript tag.

In short, Martin Splitt explained that they are working on new documentation around how Google handles lazy loading scroll events with JavaScript in search. I suspect this new documentation is being worked on because I really gave Google a hard time about the confusion around communication between John and Gary on these two topics linked above, i.e. does GoogleBot scrolling and the use of the noscript tag.

In short, Martin said GoogleBot does not scroll but said GoogleBot is doing “something slightly different.” He also said for these elements, Google will read and use the noscript tag. So maybe both Gary and John were both right?

Let me share the transcript, because Martin goes through three reasons why lazy loading scrolling might not be a good idea:

Here is the transcript:

They have an e-commerce site and the products are changing rapidly and are lazy loaded with JavaScript scrolling events.

What about lazy loaded scrolling stuff Martin.

That’s fantastic timing. I kind of feel like some people might know things that we haven’t put out yet.

So you’ve been working on better guidance for lazy loading, we’re not having the documents ready yet but we want to publish these as soon as possible. So latest at Chrome Dev Summit, there will be more guidance on lazy loading.

But generally speaking just make sure and test really really carefully that if your content becomes visible in the viewport it should be fine.

Lazy loading scrolling alone is not a good strategy two reasons or three

(1) It is really expensive is one reason.

(2) The second reason why scroll events might be sufficient is that people on desktop might just be sized their window that does not figure scroll events. So you like a tiny window, and a lot of like a lot of people keep forgetting that but there is a bunch of people who watch soap operas while they’re working and then they have only half of the screen in their browser or like top half or whatever and then they might resize the window. That does not trigger a scroll event but that does trigger resize events. So if you’re only relying on scrolling events you’re missing out on these moments when the content should become visible but doesn’t.

So if the solution is only using scroll events, that’s not a good solution.

(3) Third and last important piece, is we are not doing it, we’re not scrolling. We’re doing something slightly different but basically the browser will know that things are becoming visible and if they are visible you should load the content that you have hidden behind. There’s a bunch of ways of doing that. One way of doing it is making sure that your library works well with fetch and render. Another possibility of that of doing that is making sure that you’re using something like a section observer. Section observer specifically designed to be efficient and working with like these kind of scenarios. Or you can always, if possible you can always try to have links to the content or the content itself in noscript tags. That works as well.

More guidance to come soon.

In short, if you need to use it now, do dynamic rendering or wait for the new Google docs on this.

Here is the video embed at the start time:

Forum discussion at Google+.

This marketing news is not the copyright of Scott.Services – please click here to see the original source of this article. Author: barry@rustybrick.com (Barry Schwartz)

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Bing Ads API Version 11 Goes Aways Today

Bing sent out a final reminder this morning that today is the last day you can use version 11 of the Bing Ads API. You need to migrate to version 12 if you want to still use the Bing Ads API, version 11 will not work tomorrow.

Bing posted this notice on Twitter:

Bing wrote, “With the release of Bing Ads API version 12 in April, we announced the sunset of API version v11 will happen on October 31, 2018. If you are currently using API v11, which is now deprecated, this is a courtesy reminder for you to migrate to API v12 by the sunset date.”

Here is how to migrate to version 12 of Bing Ads API.

Forum discussion at Twitter.

This marketing news is not the copyright of Scott.Services – please click here to see the original source of this article. Author: barry@rustybrick.com (Barry Schwartz)

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Finding Success Through A Shared Vision

For 6 years now, Hanapin Marketing has been named one of the Best Places to Work in Indiana. In May, Hanapin was proud to claim the #1 spot in the small business category (16 – 74 employees) and just last month was certified as a Great Place to Work® by Fortune. A number of articles have touted the great culture, benefits, and leadership that make Hanapin an unmatched employer for its size.

I am here to provide an insider perspective. I am convinced that Hanapin’s consistent performance in local and national Best Places to Work competitions is a function not just of pioneering policies and Hanafit “funtivities” but of its commitment to the Hanapin vision, defined over 14 years ago.

The Hanapin Marketing vision is three-pronged:

  1. Be a world-class PPC agency
  2. Deliver value that is 10x what we charge our clients
  3. Be an employer of choice in Indiana

I will argue that each of these three “prongs” contributes to Hanapin’s success and are the reason I persistently maintain it is THE Best Place to Work (and not just in Indiana, IMO).

Becoming a World-Class PPC Agency

The first element of Hanapin’s vision is to be a world-class PPC agency. Taken literally, this is fulfilled as we manage international clients, domestic clients with international audiences, and facilitate training of international audiences through the European arm of Hanapin’s annual PPC-only conference, Hero Conf, with a UK-based gathering held in London each fall. Hanapin also oversees the world’s leading PPC-specific blog (you’re reading it right now!), where employees regularly contribute their experiences and insights to readers around the globe.

These things, however, are only the visible effects of Hanapin’s presence in the global PPC industry. A huge driver of this outcome is the investment Hanapin makes in providing quality and ongoing training for all departments within its walls. Below is a sampling of the many training opportunities provided to Hanapin employees throughout their tenure:

  • 12-week comprehensive training and onboarding designed to prepare new hires to make meaningful contributions from Day 1, and which foster skills needed to grow in their current and future roles within the company.
  • Monthly half-day training sessions focused on staying up-to-date with new opportunities and mastering both fundamental and advanced PPC topics.
  • Weekly “consultative training” sessions wherein team members meet in small groups to discuss triumphs and challenges, brainstorm solutions, and role-play to build confidence and solicit feedback.
  • Optional training sessions to address Stress, Anxiety, Mindfulness and Sleep (SAMS), to ensure that employees’ work-life harmony remains stable and that each individual has the tools needed to be at their best every day.
  • Ongoing leadership training classes to prepare the next generation of people managers—and remind the current generation of best practices and policies for success.
  • Sponsored conference passes or outside Professional Development opportunities for employees to expand their network and develop new skills beyond the walls of Hanapin.

Hanapin does a great deal to invest in their employees, and it pays off in spades. A diverse group of individuals committed to lifelong learning, Hanapin employees value the opportunities to learn and grow, which fosters loyalty toward the company. It also serves to ensure that team members remain at the “top of their game” professionally, which benefits clients, prospects, and industry peers with whom they interact.

It is exactly this investment in ongoing training that enables Hanapin to remain a world-class PPC agency and to meet the high standard of excellence they’ve set for themselves in terms of client service.

Delivering Value That is 10x What We Charge Our Clients

The second prong of Hanapin’s vision denies team members the option of just “getting by” or “doing just enough” to keep clients happy. We are committed to providing our clients value that is above and beyond (10x!) what we charge for our services.

This comes in many forms, but most frequently in efforts to be a consultative partner to every client. While keeping our focus on PPC and the scope of work defined at hiring, we strive to understand and internalize our clients’ larger business goals and how PPC fits into and contributes to those aims. From there, we can connect the dots to show how various strategic or tactical approaches in PPC are able to move the needle (or have moved the needle) in other areas, telling the story behind the data.

Hanapin’s commitment to providing value makes for happy clients, but amazingly, is also an important ingredient in the recipe for happy employees. Because of this prong, team members hold themselves to a high standard, which pushes us as we aim to exceed it (did I mention we’re also a competitive group of folks?). And yet, because the competition is with expectations rather than other individuals, Hanapin employees are eager to collaborate. By phone, messenger, or video chat, in-house and remote team members frequently solicit advice and share recent learnings with each other to reduce wasted time and improve the effectiveness of account management decisions.

Now, I don’t intend to over-romanticize this by any means. No office environment is perfect and no one at a company this size will ever honestly say that every single colleague is their best friend (who can even handle that many best friends?!) but Hanapin has figured out some secret to bringing in the right folks.

Becoming an Employer of Choice in Indiana

When considering the third prong, to be an employer of choice in Indiana, Hanapin’s commitment to finding and keeping the right talent cannot go overlooked. An extensive preparatory and interview process precedes every hiring offer, and frequent feedback sessions—including weekly or bi-weekly 1:1 sessions with a supervisor, semi-annual performance reviews, annual stay interviews, and regular goal-pathing discussions—help identify the strengths, ambitions, and opportunities for improvement that each individual has. Building a team by sharing the good is another example of how leadership works to support current staff, beyond their direct report relationships.

Because Hanapin works hard to bring in and retain the best talent, leadership also values the feedback that team members provide. Anonymous poll questions through TinyPulse reveal gaps and opportunities that can be addressed before a pain point becomes a dumpster fire.

Outside of the leadership team, though, Hanapin is also exceptional in its ability to foster a sense of ownership among its employees. Each individual, from a new hire to an associate director, can see the impact of his or her work on the well-being of the company. The Hanapin values of Reliability, Integrity, Creativity, Hana-thusiasm, and Resourcefulness are lived and celebrated by every member of the team. These values are the reason that 100% of employees say they are proud to work at Hanapin, that people care about each other and are willing to give extra to get the job done.

Closing Thoughts

As we see, then, each prong of the Hanapin vision feeds into the next, creating a stable foundation which can sustain our continual growth. In the end, every organization truly is the sum of its parts. And in the world of digital marketing, the most important contributors to your success will always be your team, your processes, and your shared values. While something as seemingly mundane as a company vision might be easy to overlook, Hanapin has demonstrated that thoughtful adherence to a carefully crafted vision is, indeed, a recipe for success.

This marketing news is not the copyright of Scott.Services – please click here to see the original source of this article. Author: Emma Franks

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