What’s the next step for virtual agents?
Customer engagement platform [24]7 thinks it’s recognizing when the customer is angry, so it can offer a few words of consolation — and then pass the conversation on to a human agent.
The company is announcing this week that its AIVA virtual agent, released in the spring of 2017, now has “emotional intelligence.” While the San Jose, California-based firm says this is the first virtual agent to have such a sensibility, there are other agents that understand intent, such as ones built on the PullString platform.
[Read the full article on MarTech Today.]
This marketing news is not the copyright of Scott.Services – please click here to see the original source of this article. Author: Barry Levine
For more SEO, PPC, internet marketing news please check out https://news.scott.services
Why not check out our SEO, PPC marketing services at https://www.scott.services
We’re also on:
https://www.facebook.com/scottdotservices/
https://twitter.com/scottdsmith
https://plus.google.com/112865305341039147737
The post [24]7 launches ‘emotional intelligence’ for its virtual agent appeared first on Scott.Services Online Marketing News.
source https://news.scott.services/247-launches-emotional-intelligence-for-its-virtual-agent/
No comments:
Post a Comment