Scott Services: Google Responds to Users Being Unexpectedly Signed Out of Their Accounts by @MattGSouthern

Saturday, 25 February 2017

Google Responds to Users Being Unexpectedly Signed Out of Their Accounts by @MattGSouthern

Have you been unexpectedly signed out of your Google account recently? You’re not the only one. In fact, there have been so many reports of unexpected sign-outs that Google has issued a public response to assure users their accounts have not been compromised.

The issue with unexpected sign-outs reportedly began on Thursday night and carried through to Friday, affecting the many Google services which require users to be logged in.

Google’s response is as follows:

”During routine maintenance, a number of users were signed-out from their Google accounts. This may have resulted in you being signed out of your account or seeing a notification about “A change in your Google account” or “Account Action Required”.

We hear your concerns that this appeared to potentially be phishing or another type of security issue. We can assure you that the security of your account was never in danger as a result of this issue.”

This issue has also affected some Google Wifi and OnHub devices, causing them to be reverted to factory settings. The only way to fix that issue is to set them up again, says Google.

”Today we experienced an issue with our Google Accounts engine that may have affected your Google Wifi or OnHub device. This caused some devices to automatically reset to the initial state you bought them in. Unfortunately, these devices need to be set up again. We’d like to share our sincerest apologies for the inconvenience.”

Google also confirmed on Twitter that account safety was not affected by this issue, and the company encourages everyone to try signing in again.

We know some of you had issues signing in today. Please try again now. Rest easy — your account’s security was not affected.

— Google (@Google) February 24, 2017