A number of advertisers were met with errors in Facebook Ads Manager on Tuesday.
Now is not a good time for an ad platform to get buggy.
Many Facebook and Instagram advertisers logged into their accounts on Tuesday — three days before Black Friday– to find they are unable to access their campaigns, upload creatives, download reporting or even contact customer service.
What happened? Facebook Ads Manager didn’t go down entirely, but starting Tuesday morning, it became buggy for many users. It’s not clear how many advertisers have been affected, but we can confirm the outages have been seen throughout the U.S.
The outage has meant advertisers can’t see current performance stats or prepare for the impending, highly competitive and crucial Black Friday sales cycle.
Unreachable. Unless you’ve got a Facebook representative on speed dial, you may be out of luck getting through to anyone. The business contact us page was down as was the chat option on the official Facebook Ads Support Page.
Hoping for a response from the @FacebookAds account on Twitter? Not likely. The account has been dormant since 2011.
FWIW. Facebook is currently working to fix the problem. Reached for comment, Joe Osborne, a Facebook spokesperson said, “We’re aware that some people are currently having trouble accessing Ads Manager. We’re working to resolve the issue as soon as possible.”
About The Author
Ginny Marvin is Third Door Media’s Editor-in-Chief, managing day-to-day editorial operations across all of our publications. Ginny writes about paid online marketing topics including paid search, paid social, display and retargeting for Search Engine Land, Marketing Land and MarTech Today. With more than 15 years of marketing experience, she has held both in-house and agency management positions. She can be found on Twitter as @ginnymarvin.
This marketing news is not the copyright of Scott.Services – please click here to see the original source of this article. Author: Ginny Marvin
For more SEO, PPC, internet marketing news please check out https://news.scott.services
Why not check out our SEO, PPC marketing services at https://www.scott.services
We’re also on:
https://www.facebook.com/scottdotservices/
https://twitter.com/scottdsmith
https://plus.google.com/112865305341039147737
The post Facebook Ads Manager problems affecting many advertisers, days ahead of Black Friday appeared first on Scott.Services Online Marketing News.
source https://news.scott.services/facebook-ads-manager-problems-affecting-many-advertisers-days-ahead-of-black-friday/
No comments:
Post a Comment