Scott Services: How will ads in iOS push notifications change mobile marketing?

Thursday, 30 September 2021

How will ads in iOS push notifications change mobile marketing?

Last week, 9to5Mac pointed out that Apple had changed its App Store guidelines to allow push notifications to be used for marketing and advertising. This is a reversal of a policy that prohibited notifications for being used for direct marketing purposes.

The relevant language reads as follows (emphasis added):

Push Notifications must not be required for the app to function, and should not be used to send sensitive personal or confidential information. Push Notifications should not be used for promotions or direct marketing purposes unless customers have explicitly opted in to receive them via consent language displayed in your app’s UI, and you provide a method in your app for a user to opt out from receiving such messages. Abuse of these services may result in revocation of your privileges.

App Store Review Guidelines 4.5.4

Opt-in and opt-out. Consumers must already consent to push notifications. The App Store guidelines don’t say anything about a second opt-in for marketing messages or ads. Accordingly, publishers should thus be able to send direct marketing messages if users consent to notifications, without any specific ads-related opt-in.

The new guidelines also require app developers “provide a method in [the] app for a user to opt-out from receiving such messages.” (Apple’s settings allow users to block notifications for any app.) This creates something of a dilemma for mobile marketers. If ads and “informational” notifications are co-mingled, and a user opts-out because of too many or irrelevant ads, that will kill the publisher’s ability to send any notifications.

If users are spammed, winbacks will be very hard. I haven’t seen data on what percentage of users will opt back in to receive notifications after an opt out, but I would imagine it’s very small. According to multiple data sources, the general iPhone notifications opt-in rate is between 40% and roughly 45%.

Why we care. Ads or marketing notifications could work very well for retailers, for example, who could personalize promotional notifications when items go on sale — as with email marketing. It might also work well for streaming and entertainment apps, to promote upcoming shows or other content that users have expressed interest in. It could work for real estate, jobs, restaurants, sports and a few other categories where the promotion is closely tied to the content of the app.

However, apps that push third party ads or marketing notifications that have nothing to do with the content of the app itself will undoubtedly fail.

What this all means is that marketers will need to be careful about the promotional notifications they push. Developers and mobile publishers should be very transparent about introducing ads into push notifications. If the publisher is clear about what they’re doing and takes care to only deliver ads relevant to the end user via explicit consent and personalization the new capability could work extremely well. But sloppy or thoughtless execution, or spam, will guarantee failure.